Brand Store Manager

Location MadridMadridSpain
Type Other
Seniority Manager
Posted ✦ Today
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Prada Brand Store Manager — Madrid: lead store performance, client experience and team development for Prada's boutique within Madrid.

Overview

Prada is an Italian luxury fashion house renowned for its innovative design, uncompromising craftsmanship and understated elegance. As part of the Prada Group, the brand operates globally across ready-to-wear, leather goods and accessories, and maintains a rigorous client service and retail excellence culture in its boutiques and wholesale partners.

Role & Responsibilities

  • Lead the store to exceed financial targets and KPIs through analysis-driven action plans and daily presence on the sales floor.
  • Deliver an exceptional Client experience by exemplifying and ensuring execution of the Brand Selling Ceremony and fostering a client-centric culture.
  • Develop and execute clienteling, private appointment and event strategies to increase loyalty, spend and new-client acquisition, including support for e‑commerce order fulfilment.
  • Coach, mentor and develop the retail team via individual action plans, succession planning and targeted training; recruit and retain top talent.
  • Drive omnichannel adoption and the use of company IT and digital tools to deepen client relationships and optimise commercial opportunities.
  • Manage store operations, including merchandising and visual standards, inventory control, cash procedures, budgeting and compliance with company policies.
  • Collaborate with Head Office functions (VM, Merchandising, Retail Ops) to provide product and local-market feedback and to organise local events.

Qualifications

  • Proven leadership and team‑management capability with a track record of achieving sales targets in a luxury retail environment.
  • Strong commercial acumen with the ability to analyse performance data and translate insights into action plans.
  • Excellent clienteling and relationship‑building skills; ability to manage VIP relationships and upscale service rituals.
  • Demonstrable experience in organising and executing client events and in-store activations.
  • Fluency in local market language(s) and strong communication skills; high level of proficiency with digital retail tools.

Skills

Clienteling Brand Selling Ceremony Omni Channel E_commerce IT and digital Visual Merchandising Retail Merchandising KPI management and sales forecasting Coaching and talent development Inventory and cash procedures Event organisation

Experience

A credible candidate will possess progressive retail experience within the luxury sector, typically 5+ years in retail with a minimum of 2–3 years in a managerial or department leadership role, demonstrating consistent achievement of sales and team development objectives.

Education

High school diploma or equivalent required; Bachelor's degree in Business, Retail Management, Fashion or a related discipline preferred.

Culture

Prada cultivates a culture of refined creativity, exacting standards and respect for craftsmanship. The retail environment emphasizes elevated client service, professional development and cross-functional collaboration with headquarters to uphold the brand's luxury positioning.