Sales Associate — Jewellery (Tamagawa Takashimaya)
Pomellato — Sales Associate (Tamagawa Takashimaya), Tokyo: client-facing role selling signature fine jewellery and gemstones at Pomellato's Tokyo department store corner.
Overview
Pomellato is an Italian maison celebrated for bold, colour-led jewellery crafted in Milan ateliers by skilled goldsmiths. The brand is internationally recognised for hallmark collections such as Nudo, Iconica and Mama non Mama and operates a network of boutiques and department store corners offering a high-touch retail experience. As an employer, Pomellato seeks retail professionals who combine product knowledge, artisanal appreciation and client-focused service within an elevated luxury environment.
Role & Responsibilities
- Deliver personalised, consultative client service and product presentations of coloured gemstones and fine jewellery to a discerning clientele.
- Manage daily boutique or department store operations including opening/closing procedures, point-of-sale transactions and cash handling.
- Oversee inventory controls: place orders for merchandise and fixtures, conduct stock counts and maintain accurate stock records.
- Execute seasonal and product-led visual merchandising and display changes to reflect collection stories and commercial priorities.
- Maintain and update client records, prepare and dispatch communications for new launches and events, and support clienteling initiatives.
- Perform ancillary administrative tasks and operational duties necessary for seamless boutique functioning.
Qualifications
- Minimum three years of face-to-face sales experience selling to private clients in luxury retail, cosmetics, automotive dealerships, real estate or equivalent; department store private-client experience is an advantage.
- Proven ability to identify latent client needs and convert them into considered product recommendations and sales (3+ years).
- Demonstrated track record of building and maintaining stable client relationships and contributing to individual and store sales objectives.
- Experience in jewellery retail or demonstrable knowledge of gemstones and fine jewellery is preferred.
Skills
Experience
At least three years of direct, in-person sales experience to private clients within luxury retail or similarly relationship-driven sectors; prior department store private-client or jewellery boutique experience preferred, with documented achievement of sales targets.
Education
High school diploma or equivalent; vocational training in sales, retail or jewellery-related studies is desirable but not mandatory.
Culture
Pomellato fosters a boutique-driven, client-centric culture that values artisanal craftsmanship and contemporary design. Teams operate in a collaborative retail environment where product knowledge, refined service and personal initiative are rewarded through strong client relationships and commercial contribution.