Operations Manager
Join Pomellato in New York as an Operations Manager. Be part of a leading luxury jewelry brand within the Kering Group, focusing on supply chain and customer service excellence.
Overview
Pomellato, a distinguished name in the realm of contemporary fine jewelry, has been celebrated for its vibrant gemstones and unconventional elegance since 1967. As part of the esteemed Kering Group, Pomellato benefits from the resources and prestige of a global luxury conglomerate known for managing iconic brands across fashion, leather goods, jewelry, and watches. Committed to sustainability and equality, Pomellato has achieved 100% responsible gold purchasing, reflecting its dedication to an eco-conscious future.
Role & Responsibilities
- Actively participate in the Americas leadership team to define strategic and tactical initiatives in alignment with Operations HQ guidelines.
- Maximize operational efficiency and productivity through comprehensive process analysis and cross-departmental collaboration.
- Analyze current operational processes and performance, recommending improvements as necessary.
- Establish quantitative and qualitative metrics, guidelines, and standards to evaluate company efficiency and effectiveness.
- Communicate and implement new directives, policies, or procedures to management and staff.
- Lead logistics and operations teams with a focus on strategic operational goals, ensuring adherence to financial targets and budget constraints.
- Establish and maintain effective policies for inventory tracking and after-sales services.
- Coordinate with Customs Representatives for import, VAT, and duties on shipments from HQ in Italy.
- Manage 3PL warehouse operations, monitor KPIs, and identify areas for process improvement.
- Oversee relationships with couriers and freight partners, negotiating rates and ensuring timely and accurate deliveries.
- Supervise, train, and motivate customer service specialists to achieve performance goals and ensure timely resolution of customer inquiries and complaints.
- Develop and implement policies to enhance service quality and efficiency, working closely with sales, HQ, and product teams.
Qualifications
- Degree in engineering or proven experience in operations/supply chain roles.
- Previous successful team management experience.
- Authorization to work in the US.
Skills
Experience
Proven experience in operations or supply chain roles, with a successful track record in team management.
Education
Degree in engineering or related field.
Benefits
Pomellato offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.
Culture
Pomellato fosters a diverse and inclusive workplace culture, valuing the unique talents and perspectives of its employees. As an Equal Opportunity Employer, Pomellato is committed to providing a work environment free from discrimination and harassment, ensuring all employees can thrive.