Client Advisor
DoDo Client Advisor (Fixed-term) — Pomellato at Rinascente, Rome. Deliver exceptional client experiences and drive sales in a luxury jewellery boutique.
Overview
DoDo is a playful, story-driven jewellery maison originating from Milan and operating within the Pomellato family under the Kering Group. The brand is recognised for accessible-luxury collections, a strong focus on responsible sourcing, and a retail culture that emphasises creativity, storytelling and personalised client relationships.
Role & Responsibilities
- Act as a dedicated brand ambassador, conveying DoDo’s values and product narratives at every client interaction.
- Develop and maintain deep product knowledge to deliver compelling storytelling and tailored styling advice.
- Deliver exceptional clientelling through the use of CRM and clientelling tools, nurturing long-term customer relationships and loyalty.
- Achieve individual and team sales targets by working toward KPIs and using business applications to track performance.
- Maintain boutique standards: merchandising, stock care, housekeeping and an organised front- and back-of-house.
- Welcome and advise customers to ensure a seamless, high-touch luxury retail experience.
- Keep abreast of market and fashion trends and competitor activity to inform sales approach and merchandising.
- Adhere to company grooming and behavioural standards and contribute to a positive team atmosphere.
Qualifications
- Passion for the DoDo brand and an affinity for contemporary jewellery.
- Commercial mindset with curiosity, empathy and agility in customer interactions.
- Excellent interpersonal and teamwork abilities; open to constructive feedback.
- Flexibility to work rotations and resilience in a high-traffic retail environment.
- Strong product sensitivity and awareness of current fashion and market trends.
- Fluent English and German; additional languages considered an asset.
Skills
Experience
Previous client-facing experience in luxury retail or jewellery sales is preferred; practical experience using CRM for clienteling and a demonstrated ability to meet sales targets and KPIs is advantageous.
Education
High school diploma or equivalent; vocational training or diploma in retail, fashion, or a related field is a plus.
Culture
DoDo cultivates a lively, client-centred retail culture that blends playful creativity with luxury craftsmanship. The boutique environment rewards storytelling, teamwork and a commitment to responsible sourcing and inclusivity.