Client Advisor

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join DoDo in Milan as a Client Advisor. Enhance customer experiences and drive sales in this luxury retail position. Located in Italy's fashion capital.

Overview

DoDo, a distinguished brand under the Pomellato umbrella, is renowned for its exquisite jewelry and commitment to craftsmanship. As part of the Kering Group, DoDo benefits from the innovative and dynamic environment fostered by one of the world's leading luxury conglomerates. The brand is celebrated for its unique designs and sustainable practices, making it a coveted employer for those passionate about luxury and fashion.

Role & Responsibilities

  • Act as a brand ambassador, embodying and promoting the values and philosophy of DoDo.
  • Provide exceptional customer service to enhance client satisfaction and loyalty.
  • Manage client relations and identify customer needs to ensure personalized service.
  • Maintain an organized and efficient product display, both front and back of house.
  • Participate in achieving individual and team sales goals using KPIs and business applications.
  • Stay informed about fashion trends and competitors to provide knowledgeable service.
  • Adhere to company grooming standards and policies.
  • Develop long-term relationships with clients using CRM tools to promote brand loyalty.
  • Support customers in purchasing decisions and enhance product knowledge through storytelling.

Qualifications

  • Proven experience in luxury fashion or jewelry retail.
  • Fluent in Italian and English, with additional languages considered a plus.

Skills

Strong clienteling skills with a focus on building meaningful relationships. Excellent interpersonal and teamwork abilities. Curiosity, empathy, agility, and a commercial mindset. Flexibility and problem-solving capabilities. Ability to multitask and handle the pressure of a busy day.

Experience

Previous experience in luxury fashion or jewelry retail is required.

Benefits

The role offers opportunities for professional growth and development within a dynamic team. DoDo is committed to fostering internal mobility and leadership skills, providing a stimulating and fulfilling work environment.

Culture

DoDo promotes a culture of innovation and excellence, encouraging employees to reach their full potential. The brand values leadership and talent development, creating a workplace that is both stimulating and rewarding.