Client Advisor
Pomellato seeks a Client Advisor at Harrods, London — manage client relationships and drive sales for the luxury jewellery maison.
Overview
Pomellato is a Milanese fine jewellery maison renowned for colourful, prêt-à-porter jewellery that blends artisanal goldsmithing with contemporary design. The brand has an international retail footprint with flagship boutiques and corners worldwide and operates within the Kering group, benefitting from the resources and luxuryhouse expertise of a major luxury conglomerate.
Role & Responsibilities
- Manage and cultivate client relationships to deliver personalised, high‑quality service throughout the customer journey.
- Identify client needs and provide tailored product advice to optimise satisfaction and conversion.
- Act as a brand ambassador by communicating Pomellato’s values, aesthetics and craftsmanship to clients.
- Proactively develop and recruit new clientele and maintain loyalty among existing customers to maximise sales.
- Execute professional sales techniques, including negotiation and closing, to achieve individual and boutique targets.
- Maintain accurate client records and follow up on opportunities to ensure continuity of service.
Qualifications
- 1–3 years’ experience in a client‑facing sales role within a customer service‑centric environment, preferably luxury retail or hospitality.
- Demonstrable passion for luxury, fashion and jewellery; strong product sensibility.
- Excellent verbal and written command of English; additional languages advantageous.
- Proven negotiation and interpersonal skills with a client‑centric approach.
- Entrepreneurial mindset, positive attitude and ability to collaborate within a team.
Skills
Experience
Minimum 1–3 years of direct client advisory or sales experience in a service‑driven environment, ideally within luxury retail or high‑end hospitality.
Education
High school diploma or equivalent; vocational training or certifications in retail, luxury goods or hospitality preferred.
Culture
Pomellato fosters a dynamic, creative workplace where talent development and internal mobility are encouraged. The brand values entrepreneurship, leadership potential and an environment that supports professional growth within a collaborative team.