Boutique Supervisor

Overview

Pomellato, a distinguished name in the luxury jewelry sector, was founded in 1967 in Milan by Pino Rabolini, a scion of a family of goldsmiths. The brand revolutionized the jewelry industry by introducing a prêt-à-porter approach, infusing fashion-forward sensibilities into its creations. Known for its avant-garde spirit, Pomellato combines colored stones and unique cuts with impeccable craftsmanship, embodying a modern and unconventional beauty. As part of the Kering Group, Pomellato benefits from being within a global luxury conglomerate that champions talent development and internal mobility, providing a stimulating environment for professional growth.

Role & Responsibilities

• Develop overall strategies and initiatives for daily boutique operations and management.
• Ensure monthly and yearly sales targets are achieved.
• Maximize sales by attracting new customers and enhancing public relations.
• Uphold high standards of customer service and operational excellence.
• Establish and implement action plans in collaboration with the commercial team.
• Coordinate in-store and promotional events with the marketing team.
• Ensure smooth execution of services and maintain the premium brand image.
• Train, manage, and motivate staff to achieve sales goals and deliver excellent customer service.
• Assist in recruiting, training, and retaining talent to meet business needs.
• Develop and manage a comprehensive boutique database through KPIs and CRM systems.
• Cultivate a new High Jewelry VIP clientele with support from the commercial team.
• Ensure safety and security protocols are in place for stock and manpower.
• Monitor merchandise assortment and manage stock levels to reflect market needs.
• Adhere to visual merchandising guidelines to project the brand image.
• Oversee all aspects of store operations, including payroll, billing, and reporting.
• Manage relationships with landlords and vendors.

Qualifications

• Over 3 years of sales leadership experience in the luxury industry.
• Proficient in English, both spoken and written.

Skills

Experience

Candidates must possess over three years of sales leadership experience within the luxury industry.

Benefits

The position offers the opportunity to join a global luxury group, Kering, known for its commitment to talent development and internal mobility. Employees are encouraged to reach their full potential in a stimulating and fulfilling workplace environment.

Culture

Pomellato, as part of the Kering Group, fosters a diverse and inclusive workplace. The company values diversity in all its forms and believes it enriches the workplace, opening opportunities for individual and collective talent expression. Kering is an Equal Opportunity Employer, welcoming applications from all qualified candidates.