Boutique Manager
Join Pomellato in Mexico City as a Boutique Manager at the Palacio de Hierro - Polanco location. Drive sales, manage operations, and lead a team in a luxury retail environment.
Overview
Pomellato, a distinguished name in contemporary fine jewelry, has been crafting exquisite pieces in Milan since 1967. Known for its vibrant gemstones and innovative designs, Pomellato is a pioneer in responsible gold purchasing, achieving 100% responsible sourcing. As part of the Kering Group, a global leader in luxury goods, Pomellato offers an enriching environment that values diversity and sustainability, fostering a culture of creativity and excellence.
Role & Responsibilities
- Drive the achievement of store sales and KPI targets as set by Senior Management.
- Serve as a role model by performing all store functions, demonstrating professionalism and disciplined work habits.
- Motivate the team and contribute to building client relationships from recruitment to outreach activities.
- Ensure exceptional client experiences in every interaction.
- Maintain outstanding standards and solid product knowledge to provide a friendly environment.
- Establish personal sales goals for staff and monitor performance.
- Develop a network of clients impacting local and international markets.
- Minimize client complaints through effective customer service.
- Collaborate with Retail Manager and Retail Performance Manager to maximize sales.
- Maintain store standards and resolve delivery discrepancies promptly.
- Generate ongoing market intelligence.
- Work with merchandisers to ensure appropriate stock levels and presentations.
- Report any theft or suspected theft immediately.
- Coordinate employee consignments and oversee purchase transactions.
- Ensure compliance with all policies through regular meetings and audits.
- Evaluate performance issues and recruit sales candidates.
- Train and develop sales executives and monitor training for all personnel.
- Partner with Human Resources for annual performance reviews.
- Instruct staff on job responsibilities and coordinate daily duties.
- Ensure sufficient staffing and approve potential new hires.
- Prepare and submit time schedules and approve payroll.
- Collaborate with Retail and Marketing teams on market-relevant activities.
- Identify opportunities with community outreach programs.
Qualifications
- 5-8 years of retail supervisory experience, preferably in luxury.
- Excellent oral and written communication skills.
- Proactive self-starter with a team-oriented approach.
- Ability to work varied schedules, including weekends and holidays.
Skills
Experience
5-8 years of retail supervisory experience, with a preference for luxury sector experience.
Benefits
Pomellato offers a dynamic work environment as part of the Kering Group, with opportunities for professional growth and development.
Culture
Pomellato fosters a diverse and inclusive workplace, valuing creativity and innovation. As part of the Kering Group, the company is committed to sustainability and responsible sourcing, creating a supportive environment for personal and professional growth.