Training Manager
Piaget — Training Manager in Tokyo: lead retail L&D, deliver boutique training and uphold brand standards for Piaget in Tokyo.
Overview
Piaget is a Swiss maison renowned for haute-jewellery and haute-horlogerie, celebrated for technical virtuosity and refined aesthetics. As part of the Richemont group, Piaget combines artisanal craftsmanship with global retail operations and a client-focused luxury experience.
Role & Responsibilities
- Design, implement and continuously refine a comprehensive training curriculum covering product knowledge, clienteling, sales techniques, visual merchandising and after-sales service for Tokyo boutiques.
- Deliver instructor-led sessions and oversee digital learning initiatives (e‑learning modules, microlearning, and assessments) to ensure consistent brand standards across stores.
- Lead, mentor and evaluate boutique trainers and temporary instructors; conduct train-the-trainer programmes to cascade expertise.
- Partner with regional L&D and retail leadership to align training priorities, launch seasonal product education and support store openings or remodels.
- Establish and track KPIs to measure training effectiveness and sales impact; prepare regular reports and recommendations for senior management.
- Manage training logistics and budget for the market (scheduling, materials, vendor relationships and classroom resources).
- Support onboarding and probation processes for retail hires, ensuring rapid assimilation of Piaget standards and client experience protocols.
Qualifications
- Proven ability to translate brand positioning into practical retail learning interventions.
- Strong facilitation skills with experience delivering both classroom and virtual training.
- Analytical capability to define KPIs and measure training outcomes against commercial targets.
- Leadership aptitude for coaching managers and building internal trainer capability.
- Excellent organisational skills and experience managing multiple concurrent training projects.
Skills
Experience
Approximately 5+ years in learning & development or retail training, ideally within the luxury goods sector, with a minimum of 2–3 years in a supervisory or managerial capacity responsible for multi-site retail operations.
Education
Bachelor's degree in Human Resources, Education, Business or a related field (or equivalent professional experience).
Culture
Piaget cultivates a culture rooted in craftsmanship, elegance and attention to detail, where product excellence and personalised client service are paramount. The work environment rewards refined taste, collaboration across creative and commercial teams, and a commitment to sustaining maison heritage while innovating in retail experience.