Client Ambassador
Piaget seeks a Client Ambassador at Selfridges, London to represent its haute jewellery and watch collections and cultivate discerning clients.
Overview
Piaget is a Swiss maison renowned for high-jewellery and haute horlogerie, recognised for its artisanal craftsmanship and elegant design language. As part of the Richemont group, the brand combines technical watchmaking expertise with couture-level jewellery savoir-faire and operates within luxury retail environments and flagship department stores worldwide.
Role & Responsibilities
- Represent Piaget at Selfridges, delivering an exceptional, personalised client experience aligned with maison standards.
- Proactively prospect and convert new clients while cultivating long-term relationships with high-value clientele through consistent clienteling and aftercare.
- Achieve and exceed individual sales targets and contribute to store KPIs through consultative selling and upselling of watches and jewellery.
- Maintain exemplary visual merchandising and product presentation within the Piaget area of the department store.
- Manage stockroom procedures, assist with inventory controls and ensure accurate recording in the CRM/POS system.
- Participate in product, brand and sales training; act as a brand ambassador at in-store events and client appointments.
- Liaise with Selfridges store management and Piaget retail leadership to ensure a seamless client experience and adherence to operational protocols.
Qualifications
- Proven track record of success in luxury retail sales, preferably within watches or fine jewellery.
- Outstanding interpersonal skills with a polished, client-focused demeanour and discretion when dealing with high-net-worth clients.
- Strong commercial acumen with a consultative approach to selling and the ability to build repeat business.
- Flexible availability including weekends, evenings and peak retail periods.
- Legal right to work in the UK.
Skills
Experience
Minimum 2 years of experience in luxury retail or department-store environments, ideally with direct exposure to watchmaking or fine-jewellery sales. Experience managing high-value transactions and maintaining client databases is preferred.
Education
Secondary education completed; vocational qualifications or a diploma in retail, hospitality or a related field desirable.
Culture
Piaget cultivates a culture of craftsmanship, refinement and client-centric service rooted in Swiss watchmaking and jewellery traditions. The workplace emphasizes attention to detail, creative expression and collaborative professionalism, with high standards for presentation and client care.