Fragrance Specialist

Overview

Penhaligon's, a distinguished name in the world of luxury fragrances, is renowned for its exquisite and unique scents. As part of the Puig conglomerate, Penhaligon's benefits from a rich heritage of craftsmanship and innovation, offering employees a dynamic and inspiring environment to thrive in.

Role & Responsibilities

• Provide exceptional customer service by assisting clients in selecting fragrances that suit their preferences and needs.
• Maintain a deep understanding of the brand's fragrance portfolio and history to effectively communicate its unique qualities to customers.
• Achieve sales targets through proactive client engagement and upselling techniques.
• Ensure the boutique is impeccably presented, reflecting the luxury standards of the brand.
• Manage inventory levels and report any discrepancies to the management team.
• Participate in promotional events and activities to enhance brand visibility and customer engagement.

Qualifications

• Proven experience in a retail or customer service environment, preferably within the luxury sector.
• Strong knowledge and passion for fragrances and the beauty industry.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Skills

Experience

A minimum of 2 years of experience in a similar role within the luxury retail or beauty industry is required.

Education

A high school diploma or equivalent is required. Additional certifications in beauty or fragrance are advantageous.

Benefits

Employees enjoy a comprehensive benefits package, including staff discounts, opportunities for professional development, and a supportive work environment.

Culture

Penhaligon's fosters a culture of elegance and creativity, encouraging employees to express their passion for luxury and craftsmanship. The workplace is collaborative and customer-focused, with a strong emphasis on personal growth and development.