Fragrance Specialist

Location BrightonEast SussexUK
Type Full-Time
Seniority Entry-Level
Posted ✦ Today
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Penhaligon's is hiring a Fragrance Specialist in Brighton. Join a luxury British perfumery to deliver personalised scent consultations and drive boutique sales.

Overview

Penhaligon's is a British niche perfume house known for its heritage, theatrical storytelling and artisanal fragrance craftsmanship. As part of the Puig portfolio, the brand operates a network of boutiques and concessions globally and emphasises meticulous client service and product expertise.

Role & Responsibilities

  • Deliver personalised, consultative client experiences that reflect Penhaligon's luxury positioning and storytelling.
  • Recommend and sell fragrances and complementary products to meet and exceed store sales KPIs and conversion targets.
  • Build and maintain client relationships through proactive clienteling, follow-ups and a detailed understanding of customer preferences.
  • Maintain visual merchandising standards, ensure product presentation and sampling stations are immaculate and on-brand.
  • Operate the point-of-sale system accurately, manage transactions, returns and promotions in line with company policy.
  • Manage stock levels, replenishment and inventory paperwork; support receiving and loss-prevention procedures.
  • Support in-store events, launches and promotional activities; represent the brand externally when required.
  • Uphold brand standards for grooming, product knowledge and customer service at all times.

Qualifications

  • Proven track record in retail sales, preferably within luxury beauty, fragrance or lifestyle boutiques.
  • Excellent verbal communication and interpersonal skills with a customer-centric mindset.
  • Strong numeracy for sales transactions, target tracking and basic cash handling.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Professional presentation and ability to represent a premium British heritage brand.

Skills

Fragrance knowledge and scent profiling Customer service and consultative selling Clienteling and CRM practices Visual merchandising for luxury retail Point-of-sale (POS) operation and cash handling Inventory management and stock control Event and launch support

Experience

Minimum 1 year of retail experience; 1–2 years in luxury beauty or fragrance sales preferred, with documented achievement against sales targets and experience using CRM or retail POS systems.

Education

High school diploma or equivalent; formal training or certificates in cosmetics, beauty or retail selling are advantageous but not mandatory.

Culture

Penhaligon's combines a strong British heritage with a theatrical, storytelling approach to fragrance. The boutique environment emphasises meticulous service, product expertise and a collaborative team culture where attention to detail and client relationships are paramount.