Senior Training Executive - Clienteling
Join Parfums Christian Dior in Shanghai as a Senior Training Executive - Clienteling, driving service excellence across the retail network. Apply now!
Overview
Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to luxury and innovation in the perfumes and cosmetics sector. As an employer, the brand offers a dynamic environment that fosters creativity and excellence, providing employees with opportunities to grow within a global leader in luxury goods.
Role & Responsibilities
- Serve as the primary regional liaison for headquarters on clienteling curriculum and projects, including translation, localization, and implementation of training materials.
- Deliver engaging brand stories to clients by integrating product knowledge, heritage, and sensory experiences.
- Demonstrate expertise in fragrance, skincare, and makeup to enhance client interactions.
- Lead by example in applying the service framework during client interactions.
- Manage the full cycle of KOS development, including selection, coaching, and performance tracking.
- Support the rollout of the BC Expert and BC Specialist scheme and Counter Service Menu.
- Assist in delivering clienteling modules during onboarding and ongoing training sessions.
- Plan and coordinate new hire onboarding to ensure consistent service quality and brand knowledge.
- Organize sales competitions to motivate beauty consultants and enhance client experience.
- Monitor training effectiveness through store visits and data analysis, proposing improvements as needed.
Qualifications
- Bachelor’s degree or above
- Proven track record in delivering exceptional client experiences
Skills
Experience
At least 3 years of relevant experience in retail training, clienteling, service excellence, or store operations, preferably in luxury or beauty retail.
Education
Bachelor’s degree or above
Benefits
The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury brand.
Culture
Parfums Christian Dior fosters a culture of innovation and excellence, encouraging employees to push boundaries and redefine luxury. The workplace is dynamic and collaborative, with a strong emphasis on personal growth and professional development.