Counter Manager
Join Parfums Christian Dior in Jilin as a Counter Manager, leading a team to achieve excellence in sales and customer service in the luxury retail sector.
Overview
Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, epitomizes luxury and innovation in the perfumes and cosmetics sector. As an employer, Dior is renowned for fostering a dynamic and inclusive work environment that encourages professional growth and excellence in service.
Role & Responsibilities
- Manage and lead the counter team to maximize performance in sales and customer management.
- Ensure adherence to Dior's strategic objectives and standards.
- Set individual KPIs for team members and develop their skills using Dior's tools and training materials.
- Foster a culture of excellence and continuous improvement.
- Drive sales performance through effective use of resources, including products, services, and events.
- Develop business plans to expand the customer base and enhance market presence.
- Monitor competitors and identify business development opportunities.
- Implement and energize Dior's promotional programs.
- Manage internal and external communications to ensure successful in-store and online activities.
- Optimize stock levels and sales through data analysis and departmental communication.
- Lead by example in delivering exceptional customer service and creating memorable experiences.
- Utilize customer data to enhance loyalty and retention.
- Plan and execute boutique events to increase foot traffic and customer loyalty.
- Complete daily administrative tasks, including shift planning, inventory management, and sales analysis.
- Ensure compliance with company policies, SOPs, and employee codes of conduct.
Qualifications
- 5+ years of management experience in luxury retail.
- Proven track record in retail performance, sales, and profitability.
- Experience in a luxury retail environment.
Skills
Experience
A minimum of five years in a managerial role within the luxury retail sector, with a strong record in sales and profitability.
Benefits
Competitive benefits package including opportunities for professional development and career advancement within the LVMH group.
Culture
Dior fosters a culture of diversity, mutual respect, and teamwork, encouraging a feedback-rich environment where employees are motivated to achieve their best. The brand values passion for luxury, fashion, and beauty, and seeks individuals who embody these qualities.