OTB Group Client Advisor
OTB Group — Maison Margiela seeks a Client Advisor in Munich to deliver luxury client service, drive sales and cultivate long-term relationships.
Overview
Maison Margiela is a Paris-based avant-garde fashion house renowned for conceptual design and deconstructed aesthetics. The brand, part of the OTB Group, operates internationally across ready-to-wear, MM6, footwear, accessories, fragrance and couture, and sustains a reputation for creative experimentation allied to rigorous luxury craftsmanship.
Role & Responsibilities
- Serve as the brand ambassador on the shop floor, providing a warm, personalised and discreet service to a discerning international clientele.
- Identify client needs and present product solutions to drive individual and store sales targets, including cross-selling across categories.
- Develop and maintain long-term client relationships to foster loyalty and repeat business.
- Maintain up-to-date product and collection knowledge to communicate features, provenance and styling guidance confidently.
- Support and uphold visual merchandising standards to ensure the boutique reflects Maison Margiela’s aesthetic and presentation guidelines.
- Assist with inventory and stock management tasks, including replenishment, receiving and presentation.
- Collaborate with the store team to ensure smooth daily operations and contribute to a high-performance retail environment.
- Adhere to company policies, grooming standards and loss-prevention procedures to preserve a professional luxury environment.
Qualifications
- Proven track record as a client advisor or sales professional in luxury retail, ideally within ready-to-wear or designer fashion.
- Demonstrable ability to build and sustain international client relationships and manage a personal client portfolio.
- Fluent English (mandatory); additional languages advantageous.
- Excellent verbal communication, presentation and interpersonal skills.
- Commercially driven with a proactive approach to achieving targets and maximising sales opportunities.
- Strong cross-selling skills and category knowledge across leather goods, apparel and accessories.
- Professional grooming and the capacity to represent a high-end luxury brand consistently.
Skills
Experience
Experienced luxury retail advisor with proven success in clienteling and sales; ideally 2+ years in a boutique or flagship environment serving international clientele.
Education
High-school diploma required; vocational training in retail, fashion or a degree in fashion/business or related discipline is advantageous.
Workplace
This position is based in Munich, Bavaria, Germany. Cerulean lists 92 open roles in Munich, including 5 posted recently. The broader Bavaria area accounts for 112 active listings on Cerulean, 5 of which are new. In Germany as a whole, Cerulean currently features 374 open positions, with 17 posted this week.
Culture
Maison Margiela fosters a creative, detail-driven environment where conceptual design meets rigorous luxury standards. As part of the OTB Group, the brand combines a strong international retail footprint with collaborative teams focused on craftsmanship, client experience and continual professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.