Sales Representative (80%)

Overview

Omega is a globally recognised luxury watchmaker known for technical excellence, precision and iconic design. The brand forms part of the Swatch Group and operates an international network of boutiques and service centres where craftsmanship, innovation and premium client service are central to the employer proposition.

Role & Responsibilities

• Deliver exceptional, personalised client service and cultivate long-term relationships through active clienteling and follow-up.
• Achieve and exceed boutique sales targets and KPIs through consultative selling of Omega timepieces and accessories.
• Demonstrate authoritative product knowledge of mechanical and quartz watches, complications and brand heritage to advise clients.
• Operate point-of-sale procedures accurately, handle transactions and maintain records in accordance with company standards.
• Maintain boutique presentation and visual merchandising to brand guidelines, including window and in-store displays.
• Manage stock, intake and inventory, coordinate with after‑sales service and ensure secure handling of merchandise.
• Participate in promotional activities, events and local marketing initiatives to maximise store footfall and conversion.
• Adhere to compliance, loss-prevention and luxury retail service standards at all times.

Qualifications

• Proven experience in retail sales; preferably 1–3 years in luxury goods, watches or jewellery.
• Strong customer-service orientation with a polished, professional appearance and manner.
• Excellent interpersonal and communication skills; confident in high-touch, consultative sales.
• Numerical accuracy and experience handling POS transactions and cash procedures.
• Flexibility to work an 80% schedule including weekends, evenings and peak tourist periods.
• Legal entitlement to work in Switzerland.

Skills

Experience

1–3 years of hands-on retail experience, ideally within luxury watches, jewellery or premium fashion; demonstrable track record of achieving sales objectives and delivering high standards of client service.

Education

Secondary education (Matura/High School) or equivalent; vocational training in retail, hospitality or horology is an advantage.

Culture

Omega combines Swiss watchmaking excellence with an international, client-focused retail culture. The boutique environment emphasises precision, premium service and a commitment to brand heritage, offering employees exposure to high-net-worth clientele and professional development within a global luxury group.