Sales Consultant
OMEGA seeks a Sales Consultant in Kuala Lumpur to deliver luxury client service and drive boutique sales.
Overview
OMEGA is a Swiss luxury watchmaker renowned for precision, innovation and heritage, and is part of The Swatch Group. The brand is celebrated for its technical advances, iconic designs and global presence across boutiques and retail partners, offering employees exposure to high standards of craftsmanship, product expertise and international retail operations.
Role & Responsibilities
- Deliver an exceptional, client-focused retail experience that reflects OMEGA's luxury brand standards and values.
- Identify, develop and maintain long-term client relationships through proactive clienteling and personalised service.
- Achieve and exceed individual and boutique sales targets while maximising average transaction value and conversion rates.
- Demonstrate expert product knowledge of OMEGA watches, movements and services; present products and collections with sophistication.
- Execute point-of-sale transactions, returns and basic after-sales handling accurately and in line with company procedures.
- Maintain boutique visual merchandising, presentation standards and stock integrity; assist with inventory and stock replenishment.
- Participate in brand and product training, team meetings and sales initiatives; represent the brand at selected client events.
Qualifications
- Secondary education required; tertiary diploma in retail, hospitality, business or related field is advantageous.
- Professional, polished presentation and the ability to represent a luxury brand with discretion and integrity.
- Excellent interpersonal and communication skills with a client-centric mindset.
- Strong numeracy and cash-handling skills; attention to detail in transactions and documentation.
- Availability to work retail hours including weekends, evenings and public holidays as required.
Skills
Experience
Previous experience in luxury retail, watch or jewellery sales is preferred; demonstrable track record of meeting or exceeding sales targets will be highly regarded. Experience in high-touch client service environments is advantageous.
Education
Secondary school diploma required; diploma or certificate in retail, hospitality, business or a related discipline is a plus.
Culture
The workplace culture emphasises craftsmanship, attention to detail and client service consistent with OMEGA’s heritage. Employees operate within an international luxury retail environment that values product expertise, polished presentation and continuous learning.