Keyholder / Watch Technician

Location San AntonioTexasUSA
Type Other
Seniority Supervisor
Posted Mar 11, 2026
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OMEGA — Keyholder/Watch Technician in San Antonio (La Cantera). Boutique role combining client service, basic watch servicing and store keyholder responsibilities.

Overview

OMEGA is a Swiss luxury watchmaker and a leading marque within the Swatch Group. Renowned for technical innovation, precision timekeeping and strong brand heritage, OMEGA operates a global retail and after‑sales network that combines haute horlogerie craftsmanship with a high‑touch client experience.

Role & Responsibilities

  • Act as keyholder for the La Cantera boutique: opening/closing, cash reconciliation and ensuring store security and standards
  • Provide technical workshop services at boutique level including battery changes, bracelet adjustments, basic diagnostics and polishing, escalating complex repairs to the after‑sales service centre
  • Deliver exemplary clienteling: build relationships, manage appointments, advise clients on product features and maintenance, and drive repeat business
  • Manage warranty intake and documentation, liaise with central service teams, and track repair statuses until return to client
  • Support merchandising, stock management and inventory controls; perform regular stock counts and assist with shipping/receiving of watches
  • Train and mentor sales colleagues on product knowledge, basic technical checks and brand service protocols
  • Ensure compliance with brand visual merchandising, loss prevention and quality standards

Qualifications

  • Diploma or certification in watchmaking (WOSTEP, equivalent national watchmaking certificate, or formal technical training) preferred
  • Previous retail keyholder or supervisory experience in luxury goods or boutique environment
  • Demonstrable experience servicing wristwatch movements and performing case/bracelet adjustments
  • Proven ability to manage cash, POS transactions and reconciliations securely
  • Strong client‑facing skills with a polished, service‑oriented manner

Skills

Wristwatch movement servicing Battery replacement and bracelet adjustment Case polishing and cosmetic refurbishment Timekeeping regulation and diagnostics POS operation and cash handling Warranty claim processing and service documentation Clienteling and appointment management Inventory control and stock reconciliation

Experience

Several years of combined experience in watch servicing/repair and luxury retail; prior keyholder or supervisory responsibility in a boutique setting is strongly preferred.

Education

Watchmaking diploma or certification (WOSTEP or equivalent) preferred; secondary education required.

Culture

The workplace ethos emphasizes technical excellence, meticulous attention to detail and high standards of client service inherent to haute horlogerie. Employees operate within a collaborative, training‑focused environment supported by the Swatch Group's global after‑sales network and brand resources.