Keyholder / Watch Technician

Location GlendaleCaliforniaUSA
Type Other
Seniority Mid-Level
Posted Mar 12, 2026
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OMEGA in Glendale, CA seeks a Keyholder / Watch Technician to manage boutique operations, client service and watch servicing.

Overview

OMEGA is a globally recognised luxury watchmaker and a brand of the Swatch Group, renowned for technical innovation, precision timekeeping and enduring design. The maison combines haute horlogerie craftsmanship with a strong heritage in exploration and sport partnerships, operating boutiques worldwide and maintaining high standards for client service and product excellence.

Role & Responsibilities

  • Act as authorised keyholder: open and close the boutique, secure premises and manage safe/cash procedures.
  • Deliver exemplary client service and clienteling—build and maintain relationships with high‑net‑worth customers to drive sales and repeat business.
  • Perform basic watch servicing and diagnostics (battery replacements, pressure tests, polishing, adjustment) and coordinate complex repairs with the brand’s after‑sales service centre.
  • Supervise the sales floor in the absence of the store manager: coach sales associates, allocate tasks and uphold visual merchandising standards.
  • Operate POS and transactional processes accurately; reconcile daily takings and assist with deposit procedures.
  • Manage inventory control: receive, log and store stock; conduct periodic stock checks and report discrepancies.
  • Ensure compliance with brand policies, technical protocols and health & safety regulations; maintain technical work area and tools to brand standards.

Qualifications

  • Proven luxury retail experience with responsibility for keyholding or supervisory duties.
  • Formal watchmaking training preferred (WOSTEP, CW21 or equivalent) or demonstrated technical experience in timepiece servicing.
  • Strong clienteling and sales record in premium watches or luxury accessories.
  • Ability to work flexible retail hours, including evenings, weekends and holidays.

Skills

Keyholding, opening/closing and cash handling procedures Luxury clienteling and high‑touch customer service Timepiece diagnostics and basic servicing (battery change, pressure test, polishing) Inventory control and stock reconciliation Visual merchandising and brand presentation Strong verbal communication and interpersonal skills Attention to detail and superior organisational ability

Experience

Typically requires 2–4 years of combined experience in luxury retail and watch servicing, including prior keyholder or supervisory responsibilities and hands‑on experience with timepiece maintenance.

Education

High school diploma or equivalent; formal watchmaking certification (WOSTEP, CW21 or equivalent) preferred.

Culture

The brand fosters a culture rooted in craftsmanship, precision and client focus, with a collaborative boutique environment that values technical excellence and personalised service. As part of the Swatch Group family, employees benefit from a heritage organisation that emphasises training, standards and career development within luxury horology.