Keyholder

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Seniority Mid-Level
Posted Jan 1, 2026

Join Omega at Brookfield Place in New York as a Keyholder. This role requires luxury retail experience and offers a dynamic work environment within The Swatch Group.

Overview

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite luxury timepieces. The Swatch Group is a global leader in the watchmaking industry, offering a diverse portfolio of brands that epitomize quality and innovation. As an employer, Omega provides a dynamic and inclusive environment where creativity and craftsmanship are celebrated.

Role & Responsibilities

  • Oversee daily store operations and ensure adherence to company policies.
  • Provide exceptional customer service and build lasting client relationships.
  • Assist in achieving sales targets and store profitability.
  • Maintain visual merchandising standards to enhance the brand's image.
  • Secure store premises and manage keyholder responsibilities.

Qualifications

  • Previous experience in luxury retail or a similar role.
  • Strong understanding of luxury brand dynamics and customer service excellence.

Skills

Excellent communication and interpersonal skills. Proficiency in sales techniques and customer engagement. Ability to manage store operations efficiently.

Experience

A minimum of 2 years in a luxury retail environment, preferably with experience in a keyholder or supervisory role.

Education

High school diploma or equivalent; additional qualifications in retail management are advantageous.

Benefits

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Culture

Omega fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy. The work environment is collaborative, with a strong emphasis on customer satisfaction and brand integrity.