Keyholder — Luxury Boutique

Overview

OMEGA is a Swiss luxury watchmaker and a flagship brand of the Swatch Group, renowned for technical excellence, design and precision. The brand combines horological heritage with high-profile ambassador partnerships and a global retail network, operating boutiques that deliver a highly curated, client-focused luxury experience.

Role & Responsibilities

• Assume responsibility for store opening and closing procedures, secure keys and premises, and perform end-of-day cash reconciliation.
• Deliver exceptional client service and proactive clienteling to drive sales, retention and repeat business within a luxury watch boutique.
• Support and supervise boutique teams on the sales floor, ensuring consistent adherence to brand presentation, visual merchandising and service standards.
• Manage inventory controls, receive and verify deliveries, assist with stockroom organisation and periodic stocktakes in partnership with store management.
• Act as first point of escalation for loss-prevention, safety and customer service incidents; liaise with district management as required.
• Contribute to training and mentoring junior sales staff, modelling refined selling techniques and product knowledge.

Qualifications

• Previous retail experience in a luxury or premium environment, ideally in watches or jewellery.
• Demonstrated reliability, integrity and ability to manage store opening/closing and cash-handling responsibilities.
• Strong client-service orientation with polished interpersonal skills and professional presentation.
• Basic numeracy and familiarity with point-of-sale procedures; ability to follow inventory and security protocols.
• Flexibility to work retail hours including evenings, weekends and peak holiday periods.

Experience

Typically 2+ years of hands-on retail experience with at least some supervisory or keyholder responsibilities in a luxury or premium store environment; demonstrable track record in sales and client service.

Education

High school diploma or equivalent; additional vocational training in retail, hospitality or customer service is advantageous.

Culture

OMEGA’s retail environment emphasises craftsmanship, precision and elevated client service. Teams operate with high standards of presentation and professionalism, with a strong focus on product knowledge, mentorship and delivering an immersive luxury experience.