International Sales Training Coordinator

Overview

OMEGA is a prestigious Swiss watchmaker renowned for precision, technical innovation and timeless design. As a global luxury brand, OMEGA operates an international retail and wholesale network and is part of the Swatch Group, offering a workplace grounded in craftsmanship, performance and cross‑border collaboration.

Role & Responsibilities

• Design, coordinate and deliver sales, product and customer‑experience training for OMEGA boutiques and wholesale partners across multiple markets.
• Develop and maintain training curricula, e‑learning modules, presentations and supporting materials; ensure consistency of content and brand standards.
• Manage the international training calendar, schedule train‑the‑trainer sessions and liaise with regional sales managers, boutique managers and HR/L&D stakeholders.
• Monitor training effectiveness using KPIs and feedback, produce post‑training reports and propose continuous improvements to learning pathways.
• Support onboarding and certification processes for sales staff; provide on‑site coaching and occasional travel to key markets as required.
• Coordinate external vendors and agencies when specialist production or delivery capacity is needed; manage related project timelines.

Qualifications

• Proven experience in sales training, retail learning & development or commercial enablement — ideally within luxury goods, watches or premium retail.
• Strong instructional design and curriculum development skills, with experience producing instructor‑led and digital learning assets.
• Excellent stakeholder management and project coordination experience, including running international or multi‑market programmes.
• Fluent written and spoken English; additional languages such as German or French are advantageous given the Biel/Bienne location and international remit.
• Professional presentation and facilitation skills with the ability to coach sales teams and senior retail managers.

Skills

Experience

Several years (typically 3–5+) of progressive experience in sales training, retail L&D or commercial enablement, with a track record of managing international programmes and working closely with retail teams in luxury or premium sectors.

Education

Bachelor's degree in Business, Education, Human Resources, Learning & Development or an equivalent combination of education and relevant professional experience.

Culture

OMEGA combines Swiss watchmaking heritage with a forward‑looking, international commercial organisation. The workplace culture values meticulous craft, performance orientation and collaborative cross‑functional teamwork, with strong emphasis on personal development within a global luxury environment.