Customer Service Representative

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Location New York CityNew YorkUSA
Type Full-time
Seniority Entry-Level
Posted Nov 24, 2025

Join Omega on Fifth Avenue, New York, as a Customer Service Representative. Provide exceptional service for luxury timepieces in a prestigious setting.

Overview

Omega, a prestigious brand under the Swatch Group, is renowned for its luxury timepieces that epitomize precision and elegance. As part of the Swatch Group, Omega benefits from the resources and innovation of a global leader in the watchmaking industry, providing employees with a dynamic and supportive environment.

Role & Responsibilities

  • Provide exceptional customer service to clients inquiring about Omega's luxury timepieces.
  • Handle customer inquiries and resolve issues efficiently and professionally.
  • Maintain up-to-date knowledge of Omega's product offerings and brand heritage.
  • Assist in the coordination of service and repair requests.
  • Ensure customer satisfaction by following up on service and repair inquiries.

Qualifications

  • Previous experience in customer service, preferably within the luxury retail sector.
  • Strong understanding of luxury brand standards and customer expectations.
  • Proficiency in handling customer inquiries and resolving issues.

Skills

Excellent communication and interpersonal skills. Strong problem-solving abilities. Attention to detail and ability to handle multiple tasks simultaneously. Proficiency in CRM software and Microsoft Office Suite.

Experience

A minimum of 2 years of experience in a customer service role, ideally within the luxury retail industry.

Education

High school diploma or equivalent required; a degree in business or a related field is preferred.

Benefits

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury timepieces.

Culture

Omega fosters a culture of excellence and innovation, encouraging employees to embody the brand's commitment to quality and precision. The work environment is collaborative, with a focus on professional growth and development.