Customer Care Advisor

Location LondonEnglandUK
Type Full-Time
Seniority Entry-Level
Posted Feb 27, 2026
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Join Omega in London as a Customer Care Advisor, providing exceptional service in the luxury watch industry. Located in the heart of London, this role offers a dynamic work environment within the Swatch Group.

Overview

Omega, a prestigious brand under the Swatch Group, is renowned for its precision timepieces and commitment to excellence. As part of the Swatch Group, Omega benefits from the resources and innovation of one of the largest watchmaking conglomerates in the world, offering employees a dynamic and supportive environment.

Role & Responsibilities

  • Provide exceptional customer service and support to clients via phone, email, and in-person interactions.
  • Resolve customer inquiries and issues efficiently and effectively, maintaining high satisfaction levels.
  • Collaborate with internal departments to ensure a seamless customer experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Assist in the development and implementation of customer service policies and procedures.

Qualifications

  • Previous experience in a customer service role, preferably within the luxury retail or watchmaking industry.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations with professionalism and poise.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Fluency in English; additional languages are an asset.

Skills

Excellent verbal and written communication skills. Strong problem-solving abilities. Customer-focused mindset. Attention to detail and organizational skills. Ability to work independently and as part of a team.

Experience

A minimum of 2 years of experience in a customer service role, ideally within the luxury retail sector.

Education

High school diploma or equivalent; further education in business or related field is advantageous.

Benefits

Competitive salary package, comprehensive health benefits, and opportunities for professional development within the Swatch Group.

Culture

Omega fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of precision and quality. The work environment is collaborative, with a focus on delivering exceptional customer experiences.