Client Advisor

Overview

OMEGA is a Swiss luxury watchmaker renowned for precision, iconic design and a legacy that spans sports timekeeping and space exploration. The brand is part of the Swatch Group and is recognised globally for heritage craftsmanship, technical innovation and a commitment to premium client experiences.

Role & Responsibilities

• Deliver exceptional, personalised service to a high-net-worth and discerning clientele, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and store sales targets through proactive clientelling, upselling and cross-selling of timepieces and accessories.
• Maintain expert product knowledge across OMEGA collections and technical watchmaking features to inform and advise clients accurately.
• Manage the full sales cycle including client appointments, consultations, POS transactions, after‑sales follow-up and warranty registration.
• Execute luxury visual merchandising standards, ensuring boutique presentation, window displays and product placement are immaculate.
• Support inventory control, stock reconciliation and loss-prevention procedures while ensuring safe handling of high-value merchandise.
• Represent the brand at boutique events and trunk shows, collaborating with store management and regional teams to activate client experiences.

Qualifications

• Minimum 2 years' sales experience in luxury retail, preferably within watches or high-end jewellery.
• Proven track record of meeting sales targets and developing a loyal client base.
• Strong verbal communication and interpersonal skills with a professional, polished presence.
• Demonstrable ability to learn technical product specifications and convey them confidently to clients.
• Right to work in Australia and willingness to work retail hours including weekends and evenings.

Skills

Experience

At least 2 years of direct luxury retail sales experience, ideally in watches or fine jewellery, with evidence of building a loyal client portfolio and consistently achieving sales targets.

Education

Secondary education complete; formal retail, hospitality or sales qualifications (e.g., Certificate III/IV in Retail or equivalent) preferred but not mandatory.

Culture

OMEGA fosters a high-performance, client-centric culture grounded in Swiss craftsmanship and technical excellence. The boutique environment values professional presentation, meticulous attention to detail and continuous product training, while benefiting from the broader resources and heritage of the Swatch Group.