After Sales Advisor
Join Omega in Brisbane as an After Sales Advisor. Leverage customer service expertise in the luxury watch industry with The Swatch Group.
Overview
Omega, a prestigious brand under the Swatch Group, is renowned for its precision and innovation in luxury timepieces. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and supportive environment for career growth and development.
Role & Responsibilities
- Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
- Manage repair and maintenance requests, coordinating with technical teams to ensure timely completion.
- Maintain accurate records of customer interactions and service transactions.
- Offer expert advice on product care and maintenance to enhance customer experience.
- Collaborate with sales and technical teams to address and resolve customer issues efficiently.
Qualifications
- Previous experience in customer service or after-sales support, preferably in the luxury sector.
- Strong understanding of luxury timepieces and their maintenance.
- Excellent communication and interpersonal skills.
Skills
Experience
A minimum of 2 years in a customer service or after-sales role, ideally within the luxury goods industry.
Education
High school diploma or equivalent; further education in business or a related field is advantageous.
Benefits
Competitive salary package, professional development opportunities, and employee discounts on luxury products.
Culture
Omega fosters a culture of excellence and innovation, encouraging employees to excel in a collaborative and inclusive environment. The brand values dedication and offers opportunities for professional growth within the Swatch Group's global network.