Senior Client Advisor

Overview

Officine Panerai is an Italian luxury watchmaker renowned for its distinctive design language and technical craftsmanship. As part of the Richemont group, the brand combines maritime heritage with contemporary retail experiences across a global network of boutiques, offering employees exposure to an international luxury ecosystem and rigorous brand standards.

Role & Responsibilities

• Deliver an exceptional, personalised client experience that reflects Officine Panerai’s brand standards and values in a boutique setting.
• Proactively acquire, cultivate and retain a portfolio of clients, including high-net-worth and VIP clientele through strategic clienteling and follow-up.
• Drive and exceed boutique sales targets through consultative selling, product storytelling and effective merchandising.
• Coordinate after-sales services and liaise with the service centre to ensure timely repairs, authentication and client satisfaction.
• Maintain accurate client records and sales forecasts using the boutique CRM and POS systems; prepare daily and weekly sales reports for management.
• Mentor and coach junior sales staff on clienteling techniques, product knowledge and boutique SOPs; contribute to in-store training initiatives.
• Ensure visual merchandising, stock management and inventory controls comply with brand directives and loss-prevention procedures.
• Gather local market intelligence and feedback to inform commercial strategy and promotional activities in the Singapore market.

Qualifications

• Proven track record in luxury retail sales, preferably within watches, fine jewellery or high-end accessories.
• Demonstrated ability to manage and grow relationships with affluent clients and close complex sales.
• Excellent verbal and interpersonal skills with a polished, client-facing demeanour.
• Strong commercial acumen and numeracy; able to interpret sales metrics and act on performance data.
• Flexibility to work retail hours, including weekends and peak trading periods; willingness to travel occasionally for client events.

Skills

Experience

Typically 3–5 years of progressive experience in luxury retail sales, with demonstrable success in meeting sales targets and managing VIP client relationships; prior experience in watches or jewellery is highly advantageous.

Education

Secondary education required; tertiary qualification in business, hospitality, retail or luxury brand management preferred.

Culture

The workplace culture emphasises craftsmanship, client-centric excellence and pride in product knowledge. Teams operate within a disciplined luxury retail framework that values mentorship, continuous training and close collaboration with regional Richemont operations.