Sales Associate — Boutique Watches

Overview

Officine Panerai is an Italian luxury watchmaker known for its distinctive maritime-inspired design and technical horology. As part of the Richemont group, the brand blends Italian design heritage with Swiss watchmaking expertise and operates a global retail network of boutiques and authorized dealers.

Role & Responsibilities

• Deliver exceptional, personalised service to high-value and new clients across the Osaka sales catchment to maximise conversion and lifetime value.
• Maintain deep product knowledge of Panerai collections, movements and complications to present technical details confidently and accurately.
• Proactively build and manage a client portfolio using clienteling techniques and follow-up to cultivate repeat business and referrals.
• Achieve and report against individual and boutique sales targets and support store performance initiatives.
• Execute boutique visual merchandising and window displays to brand standards and ensure inventory integrity, including stock rotation and receiving.
• Process transactions accurately using POS systems, manage sales documentation and support after‑sales service enquiries.
• Support boutique events, private appointments and collaborations to expand brand visibility and client engagement.
• Collaborate with store colleagues and regional teams to share market feedback and contribute to continuous improvement.

Qualifications

• Fluent Japanese; professional working knowledge of English preferred.
• Proven customer-facing experience in luxury retail or watch/jewellery sales; boutique experience strongly preferred.
• Demonstrable record of meeting sales targets and developing client relationships.
• Polished interpersonal manner, strong verbal communication and negotiation skills.
• Availability to work retail hours including weekends, evenings and public holidays; legal right to work in Japan.
• High attention to detail, reliability and ability to maintain brand standards under pressure.

Skills

Experience

Previous experience in luxury retail or watch/jewellery sales is required; boutique-level client advisory experience and a history of meeting sales targets are strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, hospitality or luxury sales is an asset.

Culture

The brand cultivates a culture of craftsmanship, discretion and client-centric service rooted in Italian design and Swiss watchmaking precision. Teams are expected to demonstrate professionalism, teamwork and continuous development while representing a prestigious luxury maison within the Richemont family.