Sales and Operations Coordinator
Officine Panerai is hiring a Sales and Operations Coordinator in Istanbul — coordinate retail operations, inventory and sales reporting for the luxury watch brand.
Overview
Officine Panerai is an Italian luxury watchmaker renowned for its marine heritage and precision timepieces. As part of the Richemont group, the brand combines Italian design and Swiss watchmaking excellence, operating global boutiques and a selective retail network that emphasises craftsmanship, client service and brand heritage.
Role & Responsibilities
- Coordinate day-to-day sales and store operations across the Istanbul retail network, ensuring alignment with global brand standards.
- Manage order processing, stock allocation and inventory reconciliation in collaboration with logistics and warehouse partners.
- Prepare and deliver regular operational and sales reports, KPI dashboards and ad hoc analyses to support commercial decision-making.
- Liaise with boutiques, wholesale partners and central teams to implement product launches, merchandising plans and marketing activations.
- Support point-of-sale operations, CRM maintenance and escalation management for client queries and after‑sales issues.
- Drive process improvements to optimise stock flow, reduce shrinkage and increase operational efficiency.
- Coordinate training logistics and documentation for store teams on operational procedures, systems and compliance requirements.
Qualifications
- Bachelor’s degree in Business, Management, Logistics or a related field preferred.
- Excellent organisational skills with meticulous attention to administrative accuracy and process adherence.
- Strong analytical capability and experience producing operational reports and sales forecasts.
- Effective communicator with proven stakeholder management across retail teams, logistics and central functions.
- Capacity to work under pressure in a fast-paced luxury retail environment and manage competing priorities.
Skills
Experience
Minimum 2–4 years of experience in retail operations, sales support or supply‑chain coordination, preferably within luxury goods or premium retail environments.
Education
Bachelor’s degree in Business, Management, Logistics, Supply Chain or equivalent field preferred.
Culture
The brand fosters a culture that values craftsmanship, precision and impeccable client service. Employees operate within an international, design-driven environment that combines rigorous Swiss-Italian watchmaking tradition with a commercial, client-facing mindset.