Client Advisor

Location SeoulSouth Korea
Type Other
Seniority Mid-Level
Posted Mar 17, 2026
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Officine Panerai seeks a Client Advisor in Seoul (Lotte Main Store) to deliver luxury watch sales and bespoke client service in a flagship boutique.

Overview

Officine Panerai is an Italian luxury watchmaker known for robust maritime-inspired timepieces and technical craftsmanship. The brand operates a global network of boutiques and is part of the Richemont group, offering a boutique retail environment that combines product expertise, heritage, and personalised client service.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive prospecting and conversion of walk-ins and appointments.
  • Manage the end-to-end sales process including product presentation, fitting, payment processing and after-sales handover.
  • Maintain up-to-date expertise in haute horlogerie, product specifications and brand history to advise clients accurately.
  • Develop and maintain a client portfolio and CRM records; organise follow-ups, private viewings and appointment schedules.
  • Support boutique visual merchandising and upkeep of luxury presentation standards.
  • Perform inventory control, stock reception and reconciliation in accordance with company procedures.
  • Collaborate with boutique team and regional service centres on repairs, warranties and bespoke client requests; report sales activity and market feedback to management.

Qualifications

  • Proven track record in luxury retail sales, preferably within watches, jewellery or premium fashion.
  • Strong client acquisition and relationship-management skills with experience handling VIP and high-net-worth clients.
  • Demonstrable ability to meet and exceed sales targets in a boutique environment.
  • High standard of personal presentation and professionalism appropriate to a luxury boutique.
  • Availability to work retail hours, including weekends and public holidays as required by store operations.

Skills

Client relationship management (CRM) High-level product knowledge in haute horlogerie Sales and closing techniques Visual merchandising and boutique standards Inventory control and stock management Point-of-sale (POS) operations Fluent interpersonal communication and consultative selling

Experience

Several years of direct client-facing experience in luxury retail, with demonstrable success selling high-value watches or jewellery and managing VIP client relationships.

Education

High school diploma required; tertiary education in business, hospitality, retail or luxury brand management preferred.

Culture

The brand values craftsmanship, rigorous product knowledge and a client-centric approach. Work culture in boutiques emphasizes polished presentation, collaboration within a small high-performing team and opportunities to develop expertise within the Richemont luxury network.