Client Advisor

Overview

Officine Panerai is a heritage Italian luxury watchmaker renowned for its distinctive design language and nautical instrumentation. As part of the Richemont Group, the brand combines artisanal craftsmanship with Swiss watchmaking precision and operates sophisticated boutiques and global retail channels.

Role & Responsibilities

• Deliver exceptional, bespoke client service in a high-end boutique environment, cultivating long-term relationships and personalized clienteling.
• Achieve and exceed individual and boutique sales targets through consultative selling, product demonstrations, and effective closing techniques.
• Maintain authoritative product knowledge of Panerai timepieces, movements and brand history to advise clients accurately and confidently.
• Manage client appointments, follow-ups and the CRM database to ensure consistent engagement and conversion of prospective clients.
• Execute boutique merchandising standards, visual presentation and stock management, including receiving, inventory reconciliation and loss-prevention protocols.
• Coordinate with after-sales, service and repairs teams to ensure timely client handovers and a seamless ownership experience.
• Represent the brand at events and private viewings, and liaise with regional teams on promotional initiatives and local market intelligence.

Qualifications

• Proven ability to deliver high-touch client service and build repeat business in a luxury retail setting.
• Demonstrated sales success with a consistent record of meeting or exceeding targets in watches, jewellery or high-end fashion preferred.
• Excellent verbal communication, presentation skills and professional grooming consistent with luxury retail standards.
• Flexible availability including evenings, weekends and public holidays; eligibility to work in the United States.
• Strong organizational skills, attention to detail and discretion when handling high-value merchandise and client information.

Skills

Experience

Typically 1–3 years of direct experience in luxury retail sales, preferably with watches or fine jewellery; proven client acquisition and retention track record.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related field preferred.

Culture

The brand emphasizes craftsmanship, provenance and refined client service within an international luxury network. Employees operate in a collaborative, boutique-focused environment that values product mastery, polished presentation and long-term client relationships.