Client Advisor

Overview

Officine Panerai is an Italian luxury watchmaker known for its distinctive design language and technical watchmaking expertise; the maison is part of a larger luxury group and operates global boutiques and retail partnerships. As an employer, the brand emphasises craftsmanship, product knowledge and elevated client service, offering employees exposure to high-value heritage products and a hospitality-driven retail environment.

Role & Responsibilities

• Deliver personalised, high-touch service to prospective and existing clients, building lasting relationships and a proprietary client portfolio.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, appointment management and follow-up.
• Communicate detailed product knowledge on Panerai collections and technical features, advising clients on ownership, maintenance and after‑sales services.
• Conduct boutique merchandising and presentation to brand standards, ensuring visual displays, stock rotation and inventory integrity.
• Operate point-of-sale systems and maintain accurate CRM records, sales reporting and client data in compliance with company procedures.
• Collaborate with boutique team and regional stakeholders on events, VIP experiences and local marketing initiatives to drive footfall and brand affinity.
• Manage boutique cash handling, stock movements, and ensure adherence to internal controls and loss-prevention protocols.

Qualifications

• Proven track record in luxury retail or premium product sales, ideally within watches, jewellery or high-end accessories.
• Exceptional interpersonal and consultative selling skills with a client-first orientation and strong negotiation aptitude.
• Polished professional presentation and ability to represent a luxury maison with discretion and cultural sensitivity.
• Ability to learn and articulate technical product information clearly and confidently.
• Legal right to work in Malaysia and flexibility to work retail hours, including weekends and evenings.

Skills

Experience

Minimum 2 years' experience in luxury retail or high-value goods sales; direct experience with watches or jewellery is strongly preferred and experience in client acquisition and retention is essential.

Education

Secondary school completion required; tertiary qualification in business, hospitality, marketing or a related discipline preferred.

Culture

The brand cultivates a culture of craftsmanship, discretion and elevated hospitality, blending Italian design heritage with Swiss technical standards. Employees are expected to uphold rigorous brand standards while contributing to a collaborative, client-focused boutique environment.