Boutique Sales Admin Assistant
Officine Panerai — New York: Boutique Sales Admin Assistant to support boutique sales operations, client records and order administration.
Overview
Officine Panerai is a Milanese-born haute horlogerie maison known for its precision timepieces and maritime heritage. The brand operates a global network of boutiques and emphasizes craftsmanship, technical excellence and a refined client experience. As part of the Richemont Group, the company combines artisanal watchmaking with an international luxury retail footprint.
Role & Responsibilities
- Provide day-to-day administrative support to the boutique sales team, ensuring seamless client service and sales operations.
- Process sales orders, generate invoices and prepare documentation for deliveries and after-sales service.
- Maintain and update client records and interaction histories in the boutique CRM; support clienteling activities and appointment scheduling.
- Reconcile daily sales, cash and card transactions and prepare accurate sales reports for the boutique manager.
- Coordinate with regional headquarters, logistics and after-sales service to manage stock transfers, repairs and client follow-ups.
- Monitor boutique inventory levels, assist with stock counts and support merchandising and store presentation as required.
- Uphold brand standards for confidentiality, data protection and the high-touch luxury client experience.
Qualifications
- Proven administrative aptitude with strong organizational skills and meticulous attention to detail.
- Discretion handling confidential client information and transactions.
- Numerical accuracy and experience reconciling daily sales and cash reports.
- Strong interpersonal skills; able to support a high-performing retail sales team and interact professionally with VIP clients and external partners.
- Flexible availability to support boutique trading hours, including weekends and occasional evenings.
- Proficiency with Microsoft Office, particularly Excel, and comfortable learning boutique POS and CRM systems.
Skills
Experience
Typically 1–3 years of administrative, sales support or retail operations experience; prior experience in luxury retail or a boutique environment preferred.
Education
High school diploma or equivalent required; associate degree or relevant vocational qualification (business, hospitality or retail management) preferred.
Culture
Officine Panerai cultivates a culture anchored in craftsmanship, technical rigor and a deep respect for heritage. Boutique teams operate in a client-centric, collaborative environment where attention to detail and discreet service are paramount.