Senior Sales Associate

Location SydneyNew South WalesAustralia
Type Other
Seniority Senior
Posted Mar 16, 2026
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Montblanc Senior Sales Associate in Sydney — luxury retail role driving sales, clienteling and boutique leadership for Montblanc in Sydney.

Overview

Montblanc is a globally recognised luxury maison renowned for its writing instruments, leather goods, watches and accessories. As part of the Richemont Group, the brand combines heritage craftsmanship with contemporary design and operates a network of boutiques and retail concessions driven by high-touch client service and product expertise.

Role & Responsibilities

  • Drive boutique sales performance and consistently achieve or exceed individual and store KPIs through proactive selling and strategic clientelling.
  • Develop and maintain long-term relationships with high-value clients, managing follow-up, bespoke service and personalised offer strategies.
  • Lead by example on the sales floor: deliver exemplary customer service, perform live demonstrations of product features and advise on product care and styling.
  • Coach, mentor and deputise for junior sales staff; provide on-the-job training in product knowledge, client approach and sales techniques.
  • Manage daily boutique operations including point-of-sale transactions, stock receipt and replenishment, inventory control and loss-prevention protocols.
  • Support visual merchandising standards and execution to reflect brand presentation guidelines and seasonal directives.
  • Contribute to local marketing and event activities, including private client events, trunk shows and product launches.

Qualifications

  • Proven track record in luxury retail sales, preferably within watches, leather goods, jewellery or accessories.
  • Demonstrable experience building and managing an affluent client portfolio and delivering personalised client experiences.
  • Previous supervisory or mentoring experience in a boutique or retail environment is preferred.
  • Strong numeracy and cash handling/transaction experience with familiarity of boutique operations and POS processes.
  • Right to work in Australia (local work authorization) — employer may require verification.

Skills

Clientelling and relationship management Upselling and cross-selling techniques Visual merchandising execution Inventory and stock management Team coaching and mentoring Cash handling and POS operation Event support and clienteling for private events Comprehensive product knowledge across watches, writing instruments and leather goods

Experience

Several years (typically 3+ years) of progressive experience in luxury retail with a proven record of meeting sales targets; prior responsibility for mentoring or supervising colleagues is preferred.

Education

Secondary school completion is required; a diploma or degree in business, retail management, hospitality or a related discipline is desirable.

Culture

Montblanc fosters a service-oriented, craftsmanship-led retail culture where product expertise and refined client relationships are paramount. Boutique teams operate collaboratively in an environment that values attention to detail, professionalism and the discreet delivery of luxury experiences.