Senior Sales Associate

Overview

Montblanc is a global Maison renowned for its heritage in luxury writing instruments, leather goods, watches and accessories. As part of the Richemont group, the brand combines meticulous craftsmanship with contemporary design and serves an international clientele through boutiques and travel retail. Employees are expected to represent a legacy of quality and refined service in every client interaction.

Role & Responsibilities

• Achieve and exceed individual and boutique sales targets while contributing to store KPIs and commercial objectives.
• Develop and maintain long-term relationships with high-net-worth and repeat clients through proactive clienteling and personalised after-sales follow-up.
• Deliver exemplary, product-led service demonstrating deep expertise across Montblanc categories (writing instruments, leather, watches, accessories).
• Coach and mentor junior sales staff; support onboarding and ongoing skills development to elevate team performance.
• Manage point-of-sale transactions, returns and exchanges with accuracy and adherence to brand policy.
• Maintain boutique presentation standards, visual merchandising and stockroom organisation to reflect the brand’s luxury positioning.
• Actively participate in CRM usage, capture client data and sales insights to inform targeted outreach and events.
• Support boutique operations including stock replenishment, inventory reconciliations and loss-prevention procedures.
• Represent the brand at client events and private appointments, coordinating personalised services such as bespoke ordering when required.
• Provide timely feedback to management on market trends, client preferences and competitor activity.

Qualifications

• Proven track record of high-performance sales within luxury retail or premium lifestyle brands.
• Exceptional interpersonal and communication skills with a client-centric disposition.
• Strong product knowledge and aptitude for learning technical features across watches, writing instruments and leather goods.
• Demonstrated ability to coach peers and contribute to a collaborative retail environment.
• Right to work in Australia and flexibility to work retail hours including weekends and public holidays.
• Professional presentation and adherence to luxury service standards.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail or premium service sales, with demonstrated success in developing and retaining high-value clients; prior supervisory or mentoring responsibilities preferred.

Education

High-school completion required; tertiary qualification in business, retail management, hospitality or a related field is advantageous.

Culture

The workplace emphasises craftsmanship, attention to detail and a client-first ethos that reflects Montblanc’s luxury positioning. Staff are expected to combine professional polish with commercial acumen, operating in a collaborative boutique environment under the umbrella of the Richemont luxury group.