Sales Manager

Overview

Montblanc is a storied luxury house renowned for its writing instruments, leather goods, timepieces and accessories. As part of the Richemont group, the brand combines heritage craftsmanship with contemporary retail excellence and global distribution across flagship boutiques, travel retail and wholesale channels.

Role & Responsibilities

• Lead and develop the boutique sales team to achieve and exceed monthly and annual KPIs, including sales, conversion and average transaction value.
• Manage daily store operations: opening/closing procedures, staff scheduling, inventory control and loss-prevention protocols.
• Develop and execute high-impact clienteling strategies to grow a loyal, high-value customer base and maximise repeat business.
• Ensure adherence to brand visual merchandising standards and retail presentation in line with corporate directives.
• Coach, mentor and conduct regular performance reviews; recruit and onboard new hires in collaboration with regional HR.
• Oversee CRM and POS usage to ensure accurate client records, follow-ups and pipeline management.
• Prepare regular sales reports and forecasts for regional leadership; analyse trends and propose corrective actions.
• Plan and host in-store events and private client appointments to drive brand engagement and conversion.

Qualifications

• Proven management experience in luxury retail or premium lifestyle brands, ideally within watches, leather goods or accessories.
• Demonstrable track record of meeting or exceeding sales targets and managing store P&L responsibilities.
• Strong leadership and coaching skills with experience building high-performing teams.
• Exceptional clienteling and interpersonal skills suited to high-net-worth clientele.
• Proficient with CRM and POS systems; comfortable working with sales reporting and basic financial metrics.
• Flexible availability to work evenings, weekends and holidays as required by boutique operations.

Skills

Experience

Typically requires 3–5 years of progressive experience in luxury retail sales, including at least 2 years in a supervisory or managerial capacity with responsibility for driving sales performance and team development.

Education

Bachelor’s degree in Business, Retail Management or related field preferred; equivalent professional experience in luxury retail accepted.

Culture

Montblanc fosters a culture that values refined craftsmanship, impeccable client service and professional development within an international luxury environment. The workplace emphasizes mentorship, brand stewardship and rigorous standards of presentation and client engagement.