Sales Associate

Overview

Montblanc is an internationally recognised luxury maison known for its writing instruments, leather goods and timepieces. Operating within a heritage-driven, client-focused environment, the brand is part of a premier luxury group and emphasises craftsmanship, refined service and attention to detail across its global boutiques.

Role & Responsibilities

• Deliver a distinguished, personalised client experience to cultivate loyalty and maximise lifetime value.
• Achieve and exceed individual and boutique sales targets through proactive client prospecting and clienteling.
• Demonstrate deep product knowledge across Montblanc categories (writing instruments, leather, watches, accessories) and translate features into client benefits.
• Manage point-of-sale transactions, accurate cash-handling and end-of-day reconciliation.
• Maintain boutique standards: visual merchandising, stock replenishment, inventory control and loss-prevention procedures.
• Support boutique events, private appointments and after-sales service with discretion and professionalism.
• Update and maintain client records in CRM to ensure timely follow-up and personalised outreach.

Qualifications

• Right to work in Australia.
• Excellent verbal communication and interpersonal skills with strong customer-service orientation.
• Professional presentation and ability to represent a luxury brand with discretion.
• Numeracy and accuracy in sales transactions and basic reporting.
• Flexible availability including weekends and public holidays.

Skills

Experience

1–3 years of retail sales experience, preferably within luxury goods or premium lifestyle brands; demonstrated track record of meeting sales targets and delivering personalised client service.

Education

High school diploma or equivalent; a tertiary qualification in retail, hospitality or a related discipline is advantageous but not required.

Culture

Montblanc boutiques cultivate an atmosphere of refined service, attention to craft and understated elegance. Teams operate in a collaborative, client-centric environment where professionalism, product knowledge and long-term client relationships are highly valued.