Sales Associate

Overview

Montblanc is a heritage luxury Maison renowned for writing instruments, watches, leather goods and accessories. Operated within the Richemont luxury group, the brand combines artisanal savoir‑faire with a global retail network, offering careers that emphasize product knowledge, client service excellence and cross‑category retail experience.

Role & Responsibilities

• Deliver exceptional, personalized service to high‑value clients and cultivate long‑term relationships through proactive clienteling.
• Achieve and exceed individual and boutique sales targets while maximising average transaction value and conversion rates.
• Maintain comprehensive product knowledge across writing instruments, leather goods, watches and accessories to advise clients accurately.
• Execute merchandising and visual display standards to reflect brand aesthetics and seasonal directives.
• Manage point‑of‑sale transactions, stock control, receiving procedures and periodic inventory reconciliations.
• Update and maintain client records and CRM notes to support follow‑up, private appointments and after‑sales care.
• Support in‑store events, trunk shows and private viewings; collaborate with store management on local promotional activities.
• Ensure luxury service standards in packaging, presentation and after‑sales support, including repairs and warranty procedures.

Qualifications

• Proven track record in retail sales, preferably within luxury goods or premium lifestyle brands.
• Strong interpersonal skills with a polished, client‑centric demeanour and high emotional intelligence.
• Commercially minded with demonstrated ability to meet sales KPIs and contribute to team targets.
• Excellent presentation and grooming standards, with attention to detail aligned to premium brand expectations.
• Flexibility to work retail hours including evenings, weekends and occasional events.
• Local market knowledge and multilingual ability are advantageous given Brussels’ multilingual clientele.

Skills

Experience

Typically 1–3 years of direct sales experience in luxury retail, premium boutiques or high‑end customer service environments; candidates with a demonstrable history of meeting sales targets and building client portfolios are preferred.

Education

Secondary education; vocational training or diploma in retail, sales, hospitality or a related discipline is advantageous.

Culture

Montblanc cultivates a culture of meticulous craftsmanship, refined client service and professional development within a global luxury network. Colleagues are expected to uphold heritage brand values while delivering contemporary retail experiences that prioritise discretion and relationship building.