Retail Performance Manager

Overview

Montblanc is an established luxury house renowned for writing instruments, leather goods, timepieces and accessories. The brand is part of the Richemont group and combines heritage craftsmanship with an international retail network, positioning itself as a leader in premium goods and client service.

Role & Responsibilities

• Define, monitor and report retail KPIs across the Sydney/ANZ store network to drive sales, conversion and average transaction value improvements.
• Analyse sales, traffic and product performance to identify growth opportunities and formulate actionable improvement plans for stores and regional teams.
• Partner with Store Management, Visual Merchandising and Retail Operations to implement commercial initiatives, seasonal campaigns and in-store activations.
• Design and deliver regular performance reviews, coaching sessions and tailored action plans for store leadership to close performance gaps.
• Lead forecasting, inventory allocation input and stock productivity initiatives in collaboration with planning and supply chain teams.
• Develop customised dashboards and management reports; ensure data integrity and timeliness of reporting to senior leadership.
• Manage local projects to improve retail processes, POS analytics, CRM utilisation and customer experience metrics.

Qualifications

• Bachelor’s degree in Business, Commerce, Retail Management or related field (or equivalent professional experience).
• Proven commercial and analytical mindset with the ability to translate data into executable retail actions.
• Strong stakeholder management skills; experience influencing store leadership and cross-functional partners at senior levels.
• Excellent communication and coaching skills with demonstrable ability to lead performance improvement.
• High level of numeracy and attention to detail; comfortable working under tight retail reporting deadlines.

Skills

Experience

Minimum 5 years’ experience in retail performance, commercial analysis or operations, ideally within luxury or premium retail. Demonstrated track record of driving sales improvements and leading cross-store initiatives.

Education

Bachelor’s degree in Business, Commerce, Retail Management or a related discipline, or equivalent professional experience.

Culture

Montblanc blends a deep appreciation for craftsmanship with an international luxury retail mindset. The workplace emphasizes high standards of client service, attention to product detail and collaborative cross‑functional teamwork, offering exposure to premium retail operations and brand-driven initiatives.