Retail Manager
Montblanc Retail Manager — Tokyo. Lead a boutique team, drive sales and deliver exceptional client experiences for Montblanc's luxury products.
Overview
Montblanc is a global luxury maison known for its writing instruments, timepieces and leather goods. As part of a leading luxury group, the brand emphasizes craftsmanship, refined design and a client-centric retail experience. Teams are typically international and driven by strong standards of service, product knowledge and career progression within the luxury network.
Role & Responsibilities
- Lead daily boutique operations to deliver exceptional client service and uphold Montblanc brand standards.
- Achieve and exceed sales targets through proactive clienteling, targeted prospecting and VIP relationship management.
- Recruit, train, coach and motivate a high-performing retail team; manage schedules, performance reviews and development plans.
- Direct visual merchandising and in-store presentation to ensure coherence with seasonal directives and product launches.
- Oversee inventory control, stock replenishment, loss-prevention procedures and accurate point-of-sale reconciliation.
- Prepare and present regular commercial reports and KPIs to regional management; implement action plans to improve store performance.
- Plan and execute client events, product launches and collaborations in coordination with marketing and regional teams.
Qualifications
- Proven leadership experience in luxury retail with responsibility for a boutique or store team.
- Demonstrable track record of meeting or exceeding sales targets and managing KPIs.
- Strong commercial acumen and clienteling skills, with experience managing high-value clientele and VIP relationships.
- Excellent interpersonal and coaching abilities; capable of developing and retaining talent within the team.
- Fluent business communication skills appropriate for a luxury retail environment.
Skills
Experience
At least 3 years of management experience in luxury retail, with a demonstrated record of leading sales teams and delivering sustained commercial results.
Education
Bachelor's degree in business, hospitality, retail management or equivalent professional experience.
Culture
Montblanc cultivates a culture that values artisanal heritage, meticulous product knowledge and elevated client service. The workplace is international and collaborative, with a focus on professional development within the luxury sector and close alignment to group standards.