Key Holder

Overview

Montblanc is a heritage luxury maison known for its writing instruments, leather goods, timepieces and jewellery. As part of the Richemont group, Montblanc combines artisanal craftsmanship with global retail operations and a focus on elevated client relationships. The brand cultivates a professional retail environment where product knowledge, service excellence and brand stewardship are prioritized.

Role & Responsibilities

• Open and close the Dadeland boutique, ensuring all security and cash procedures are rigorously followed.
• Deliver exceptional, personalised client service and develop lasting client relationships through proactive clienteling.
• Support the store manager in driving sales performance and achieving boutique KPIs.
• Supervise the sales floor in the manager's absence, providing coaching and direction to sales staff.
• Maintain merchandising standards, visual presentation and product replenishment to brand guidelines.
• Execute stock management tasks: receiving, inventory controls, transfers and shrinkage prevention.
• Operate the POS system, process transactions accurately and reconcile cash at shift end.
• Escalate operational or client issues to management and ensure compliance with company policies.

Qualifications

• Minimum 2 years' retail experience, preferably within luxury fashion, accessories or watches.
• Proven supervisory or key-holder experience in a boutique or store environment.
• Strong commercial acumen with a demonstrable track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills; confident in consultative selling and clienteling.
• Availability to work a retail schedule including weekends, evenings and public holidays.
• Legal eligibility to work in the United States.

Skills

Experience

At least 2 years of frontline retail experience with prior responsibility as a key holder or supervisor; experience in the luxury or premium goods sector strongly preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail or fashion is a plus.

Culture

Montblanc fosters a refined, client-centric retail culture rooted in craftsmanship and product knowledge. Employees are expected to represent the brand with professionalism and attention to detail while benefiting from a structured retail environment within the Richemont group.