Head of Training

Location HamburgHamburgGermany
Type Other
Seniority Manager
Posted Mar 16, 2026
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Montblanc Head of Training in Hamburg — lead retail learning & development for the luxury Maison, shaping product and sales training across boutiques.

Overview

Montblanc is a heritage luxury Maison renowned for its writing instruments, leather goods, timepieces and accessories. As part of the Richemont portfolio, the brand combines craft-led product excellence with an international retail and boutique network, offering career opportunities across creative, commercial and operational functions.

Role & Responsibilities

  • Define and implement the global learning & development strategy for retail and wholesale teams in alignment with brand positioning and commercial objectives.
  • Design, deploy and continuously improve instructor-led and digital training programs (product knowledge, sales methodology, clienteling, visual merchandising and compliance).
  • Lead, coach and develop a small team of trainers and external facilitators; establish train‑the‑trainer curricula and quality standards.
  • Manage the Learning Management System (LMS) content lifecycle, user adoption and reporting to senior stakeholders.
  • Partner with regional retail leadership, HR and product teams to launch new product trainings, store initiatives and onboarding programs.
  • Define KPIs for training impact (sales conversion, average transaction value, product mix) and deliver regular performance analyses and recommendations.
  • Oversee budget planning for training activities, external vendors and vendor selection for e‑learning development.

Qualifications

  • Proven leadership in learning & development within luxury retail or premium consumer goods.
  • Demonstrable expertise designing blended learning solutions (classroom, e‑learning, microlearning and coaching).
  • Strong stakeholder management skills with experience influencing retail, HR and commercial partners.
  • Ability to translate brand values and product craftsmanship into compelling learning experiences.
  • Experience managing an LMS and partnering with external instructional designers or agencies.

Skills

Learning Management Systems (e.g., Cornerstone, SuccessFactors) — implementation and administration e‑learning authoring tools (Articulate Storyline, Adobe Captivate) Instructional design and blended learning methodologies Train‑the‑trainer and coaching techniques Microsoft PowerPoint and Excel for training materials and reporting Training needs analysis and KPI-driven program evaluation

Experience

Typically requires 5+ years of progressive experience in retail learning & development, preferably within the luxury sector, including at least 2 years in a managerial role responsible for designing and delivering global or multi‑market training programmes.

Education

Bachelor’s degree in Human Resources, Business, Education, or a related discipline; advanced degree or L&D certifications preferred.

Culture

Montblanc fosters a culture that prizes craftsmanship, timeless design and client-centric service. As part of the Richemont group, the brand combines heritage values with an international, performance-driven retail environment where professional development and cross‑functional collaboration are encouraged.