Client Advisor

Overview

Montblanc is a heritage luxury house renowned for its writing instruments, leather goods, timepieces and accessories. Part of the Richemont group, the brand combines traditional craftsmanship with contemporary design and operates a global network of boutiques and wholesale partners. As an employer it emphasises product mastery, elevated client service and professional development within the luxury retail environment.

Role & Responsibilities

• Deliver personalized, high‑touch client service to cultivate long‑term relationships and repeat business.
• Achieve boutique sales targets and KPIs through proactive clienteling, upselling and pipeline management.
• Maintain authoritative product knowledge across writing instruments, leather goods, watches and accessories; present and demonstrate product craftsmanship and heritage.
• Manage CRM records, follow up on leads and coordinate private appointments and after‑sales service.
• Execute visual merchandising standards and maintain boutique presentation, stock integrity and merchandising replenishment.
• Operate POS and complete accurate transaction processing, returns and repairs per company policy.
• Participate in boutique events, launches and VIP activities to extend brand presence and client engagement.
• Collaborate with boutique team and management to share market feedback and contribute to local commercial initiatives.

Qualifications

• Proven aptitude for delivering exceptional luxury client service and building lasting client relationships.
• Strong commercial orientation with a track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills; professional demeanour and discretion with high‑value clients.
• Organisational reliability, attention to detail and ability to manage follow‑up and client records.
• Flexible availability including weekends and peak trading hours; willingness to participate in boutique events.
• Multilingual ability and prior exposure to international clientele are advantageous.

Skills

Experience

Typically 1–3 years of client‑facing experience in luxury retail or hospitality, with demonstrable sales performance and experience working with high‑value products.

Education

Secondary school completion (high school). Vocational training or a diploma/degree in retail management, luxury brand management or hospitality is desirable but not required.

Culture

Montblanc cultivates a culture rooted in craftsmanship, refinement and professionalism, where product knowledge and client service are paramount. The boutique environment rewards commercial initiative, collaborative teamwork and a dedication to the brand’s heritage.