Client Advisor

Overview

Montblanc is a globally recognised luxury house specialising in writing instruments, leather goods, timepieces and accessories. As a brand within the Richemont group, Montblanc combines heritage craftsmanship with contemporary design and places strong emphasis on client service, product expertise and boutique presentation.

Role & Responsibilities

• Deliver exceptional, personalised service and cultivate long-term relationships with high-value clientele through proactive clienteling and follow-up.
• Achieve individual and boutique sales targets while contributing to team commercial objectives and KPI tracking.
• Demonstrate comprehensive product knowledge across writing instruments, leather goods, watches and accessories to present the brand story and features convincingly.
• Operate point-of-sale systems, process transactions, handle returns and maintain accurate sales and client records.
• Maintain boutique standards for visual merchandising, stock presentation, inventory control and loss-prevention procedures.
• Support boutique events, VIP appointments and product launches; collaborate with the store team and regional management on promotional activities.
• Complete mandatory training and product education to remain current on collections, materials and brand initiatives.

Qualifications

• Previous retail or client-facing experience, ideally within the luxury or premium sector.
• Proven ability to meet sales targets and deliver consultative service.
• Strong interpersonal skills with polished manner and professional presentation.
• Organised, reliable and comfortable working in a fast-paced boutique environment.
• Availability to work retail hours including evenings, weekends and public holidays as required.

Skills

Experience

Typically 1–3 years of retail or direct-sales experience; prior experience in luxury, premium or specialty retail strongly preferred.

Education

Secondary education (high school diploma) required; tertiary education in retail, hospitality or related fields is advantageous.

Culture

Montblanc cultivates a culture of craftsmanship, discretion and client-first service consistent with luxury retail standards. The workplace emphasises continuous product education, polished presentation and collaboration within a small, highly service-oriented boutique team under the Richemont umbrella.