Client Advisor
Montblanc Dubai is hiring a Sales Associate to deliver luxury client service in its boutique; luxury retail experience preferred.
Overview
Montblanc is an international luxury house renowned for its writing instruments, leather goods, timepieces and accessories. As part of the Richemont group, the brand combines artisanal craftsmanship with contemporary design and operates a global network of boutiques and authorised retailers, offering structured training and career paths typical of a leading luxury maison.
Role & Responsibilities
- Deliver personalised, high‑touch customer service and build long‑term client relationships through active clienteling and follow‑up.
- Achieve and exceed individual and boutique sales targets while maximising average transaction value through consultative selling and upselling.
- Demonstrate deep product knowledge across writing instruments, leather goods, watches and accessories to advise clients accurately.
- Manage the full sales cycle: greet clients, present product storytelling, process transactions, and ensure premium packaging and presentation.
- Maintain and update the client database and CRM records; schedule appointments and coordinate after‑sales service and repairs as required.
- Support visual merchandising standards, ensuring window and in‑store displays reflect brand directives and seasonal campaigns.
- Perform daily boutique operations including cash handling, stock management, inventory reconciliation and loss‑prevention procedures.
- Collaborate with boutique management and regional teams on promotions, events and client‑engagement initiatives.
Qualifications
- Proven retail sales experience in luxury goods, jewellery, watches or leather accessories; demonstrable track record of meeting sales targets.
- Excellent interpersonal skills with a polished, client‑centric manner and strong presentation abilities.
- Sound numerical skills and experience handling POS and cash reconciliations.
- Ability to learn and communicate product heritage and technical details clearly and persuasively.
- Flexible availability including weekends and public holidays; willingness to work boutique hours and participate in client events.
- Professional appearance aligned with luxury brand standards.
Skills
Experience
Typically 1–3 years of frontline retail experience in luxury or premium brands; experience with watches, leather goods or high‑end accessories is highly advantageous.
Education
High school diploma or equivalent; tertiary education in retail, hospitality, business or a related discipline is advantageous but not required.
Culture
Montblanc fosters a culture of craftsmanship, understated luxury and client obsession, with an emphasis on product knowledge and impeccable service. As part of the Richemont family, the brand emphasises professional development, mentorship and cross‑brand mobility for high performers.