Boutique Sales Associate

Overview

Montblanc is a global luxury Maison renowned for its writing instruments, leather goods, timepieces and accessories. As part of the Richemont group, the brand combines heritage craftsmanship with contemporary design and operates a network of flagship boutiques and retail partners worldwide.

Role & Responsibilities

• Achieve and exceed individual and boutique sales targets through consultative, client-focused selling.
• Develop and maintain strong client relationships using active clienteling, appointment management and personalized follow-up.
• Demonstrate authoritative product knowledge across Montblanc categories and present merchandise with impeccable brand standards.
• Deliver an elevated in-store experience by executing visual merchandising guidelines, maintaining boutique presentation and ensuring stock integrity.
• Operate POS systems accurately, process transactions, manage client data and comply with cash handling policies.
• Support store operations including inventory control, stock replenishment, shipping/receiving and loss-prevention procedures.
• Represent the brand at client events and participate in training to continuously develop product and selling skills.

Qualifications

• Polished professional presence and outstanding interpersonal skills appropriate to a luxury retail environment.
• Exceptional client service orientation with a proven ability to create bespoke experiences for high-net-worth clientele.
• Strong communication skills and the capacity to convey product heritage and technical details persuasively.
• Flexibility to work retail hours including evenings, weekends and holidays as required by boutique operations.
• Legal authorization to work in Portugal and reliable local mobility.

Skills

Experience

Previous experience in luxury retail or premium-brand sales is preferred; candidates should demonstrate a track record of meeting sales targets and delivering high-touch client service. Experience with watch, leather or accessory categories is advantageous.

Education

High school diploma or equivalent; vocational training in retail, luxury goods or hospitality is desirable but not mandatory.

Culture

Montblanc cultivates a culture of craftsmanship, understated elegance and professional excellence. Boutique teams operate with meticulous attention to detail and a service-first mindset, supported by ongoing training and a collaborative retail network.