Boutique Manager
Montblanc Taipei is hiring a Boutique Manager to lead boutique operations, client experience and team performance.
Overview
Montblanc is a global luxury maison renowned for its writing instruments, leather goods and timepieces. As part of the Richemont group, the brand combines craftsmanship and heritage with international retail operations, delivering refined client service across flagship boutiques and travel retail locations.
Role & Responsibilities
- Lead daily boutique operations to meet sales targets, margin objectives and KPI commitments.
- Develop and execute clienteling strategies to acquire, retain and grow high-value clientele.
- Coach, mentor and evaluate boutique staff to cultivate a high-performance, service-oriented team.
- Implement and maintain visual merchandising and brand standards to ensure a cohesive luxury presentation.
- Manage inventory control, stock replenishment and shrinkage prevention in coordination with regional supply teams.
- Drive local marketing initiatives and boutique events to enhance brand visibility and client engagement.
- Prepare sales reports, forecasts and budget inputs; monitor P&L drivers and act to optimise profitability.
- Recruit, onboard and develop talent in line with brand expectations and local labour regulations.
- Ensure exemplary client service delivery and handle escalated customer issues with professionalism and discretion.
- Coordinate with regional management on product launches, promotional calendars and operational priorities.
Qualifications
- Proven leadership capability with experience managing retail teams in the luxury sector.
- Demonstrable commercial acumen and experience achieving sales and margin targets.
- Strong interpersonal and clienteling skills, with an emphasis on personalised service.
- Familiarity with inventory management, loss-prevention and boutique-level P&L oversight.
- Fluency in Mandarin and strong English skills preferred to engage international clientele and regional teams.
Skills
Experience
Typically 3+ years of progressive retail management experience within the luxury or premium retail sector, with a proven record of meeting sales targets and developing teams.
Education
Bachelor's degree in business, retail management or related field preferred; equivalent professional experience accepted.
Culture
Montblanc cultivates a culture rooted in craftsmanship, attention to detail and elevated client service. As part of the Richemont family, the brand emphasises professional development, brand stewardship and high operational standards across its boutiques.