Boutique Manager

Overview

Montblanc is a global maison renowned for its writing instruments, leather goods, watches and accessories, celebrated for craftsmanship and timeless design. As a Richemont brand, Montblanc combines artisanal heritage with a contemporary luxury retail network and places emphasis on client service, product knowledge and brand stewardship.

Role & Responsibilities

• Lead day-to-day boutique operations to deliver sales targets, profitability and exemplary client service.
• Develop and execute clienteling strategies to build and retain a high-value customer base, including personalised follow-up and VIP event management.
• Recruit, coach and develop boutique staff; set performance objectives, conduct appraisals and manage scheduling to optimise coverage and productivity.
• Ensure flawless brand presentation through visual merchandising, store standards and product floor moves in line with global directives.
• Oversee inventory control, stock reconciliation, merchandising replenishment and loss-prevention procedures.
• Prepare regular sales and operational reports for regional management and contribute to local business planning and KPI setting.
• Manage customer service and after-sales operations, including handling escalated queries and service recovery to protect brand integrity.

Qualifications

• Proven retail management experience within the luxury goods sector (writing instruments, leather goods, watches or jewelry) with a demonstrable record of achieving sales targets.
• Strong leadership skills with experience hiring, training and developing frontline teams.
• Commercial acumen with experience in P&L awareness, sales forecasting and KPI management.
• Excellent clienteling and interpersonal skills with the ability to cultivate long-term relationships with high-net-worth clients.
• Fluent English; additional language skills appropriate to the Kuala Lumpur market advantageous.

Skills

Experience

Minimum of 3–5 years’ progressive experience in luxury retail, including at least 2 years in a supervisory or store management capacity, with a proven history of meeting or exceeding sales and customer experience objectives.

Education

Bachelor’s degree in Business, Retail Management, Hospitality or a related discipline preferred; equivalent professional experience will be considered.

Culture

Montblanc cultivates a culture of craftsmanship, discretion and client-focused service, where product expertise and attention to detail are prized. As part of the Richemont group, the brand emphasises professional development, cross-border collaboration and adherence to exacting luxury standards.