Boutique Director

Posted Mar 16, 2026

Montblanc Mexico City (Masaryk) seeks a Boutique Director to lead sales, operations and client experience at its Masaryk boutique.

Overview

Montblanc is a globally recognised luxury maison known for writing instruments, leather goods, watches and accessories. As part of the Richemont group, Montblanc combines artisanal craftsmanship with contemporary design and services a discerning international clientele through owned boutiques and wholesale partners.

Role & Responsibilities

Own full P&L for the Masaryk boutique; set and deliver sales targets, margin objectives and KPI performance.
Lead, coach and develop the boutique team to ensure high-performance selling, clienteling and service standards.
Design and implement local sales and client acquisition strategies, including VIP/clienteling programmes and events.
Oversee daily store operations: visual merchandising, stock management, ordering, cash controls and loss prevention.
Ensure the boutique consistently represents brand standards across store experience, product presentation and client communications.
Manage recruitment, rostering, performance reviews and labour cost control in line with budget.
Collaborate with regional management, marketing and wholesale teams on promotions, product launches and inventory flow.

Qualifications

Proven leadership ability with excellent people management and talent development skills.
Strong commercial acumen with demonstrated experience managing P&L and delivering sales growth.
Fluency in Spanish and professional working proficiency in English.
Exceptional client relationship skills and a track record of developing VIP clientele.
High personal standards of presentation, discretion and professionalism appropriate to a luxury brand.

Skills

P&L management KPI setting and analysis Team leadership and talent development Clienteling and CRM (client acquisition and retention strategies) Visual merchandising and store presentation Inventory/stock control and ordering processes Retail operations and loss prevention Microsoft Excel and Office; point-of-sale (POS) systems

Experience

Minimum 5–7 years of progressive experience in luxury retail, with at least 3 years in a store leadership role (Boutique Manager/Store Director) and direct responsibility for commercial results and team performance.

Education

Bachelor’s degree in Business, Retail Management, Hospitality or a related field preferred; equivalent retail management experience will be considered.

Culture

Montblanc promotes refinement, craftsmanship and client-focused excellence. The retail environment emphasises mentorship, high standards of personal presentation and collaboration with regional teams to deliver signature brand experiences.