Assistant Boutique Manager

Overview

Montblanc is a global maison renowned for its writing instruments, leather goods, watches and accessories, operating within the luxury goods sector. The brand is part of the Richemont Group and upholds artisanal craftsmanship, meticulous product quality and a legacy-driven approach to brand-building across wholesale and owned retail channels.

Role & Responsibilities

• Support the Boutique Manager in driving sales performance and achieving store KPIs through daily coaching, motivating the sales team and monitoring individual targets.
• Deliver exemplary client experiences via proactive clienteling, personalised service, after-sales follow-up and cultivation of long-term relationships with high-value customers.
• Oversee daily store operations including opening/closing procedures, cash handling and reconciliation, scheduling, stock receipting and inventory accuracy.
• Implement visual merchandising and product presentation standards to reflect the brand aesthetic and optimise conversion.
• Train and develop boutique staff on product knowledge, selling techniques, loss prevention and compliance with brand policies and local regulations.
• Manage store-level reporting, assist with payroll and labour planning, and escalate supply or operational issues to district management.
• Contribute to local marketing initiatives, client events and CRM activation to grow the store’s client database and traffic.

Qualifications

• Proven retail supervisory experience within luxury fashion, watches, leather goods or premium accessories.
• Demonstrable track record of meeting and exceeding sales targets and coaching teams to high performance.
• Strong knowledge of luxury product categories and clienteling techniques.
• Excellent interpersonal and communication skills; capacity to represent a premium brand with professionalism and discretion.
• Flexibility to work retail hours including weekends and peak trading periods.

Skills

Experience

Typically 2–4 years of progressive experience in luxury retail, with at least 1 year in a supervisory or assistant management position responsible for team performance and store operations.

Education

High school diploma or equivalent; Bachelor's degree in Business, Retail Management or a related field preferred but not mandatory.

Culture

Montblanc fosters a culture of craftsmanship, attention to detail and client-centric service, blending heritage brand values with contemporary retail professionalism. The workplace prioritises personal development, product knowledge and collaborative team dynamics within an exacting luxury environment.